Contact us
Support
Need help with an order or product? Our team is here to assist with anything from product questions to shipping issues. Chat with us or check out our Help Center for quick answers.
Wholesale Inquiries
Interested in buying in bulk? Let's talk! We offer special rates and support. Fill out our form and our team will get back to you shortly.
Sales Tax Exemption
Are you eligible for tax exemption? Submit your resale or exemption certificate here, and we'll take care of the rest.
Custom Design & Pricing
Need your logo or design printed on our products? We offer custom branding options for chopsticks, bags, and more. Tell us what you're looking for, and we'll provide a tailored quote.
Common Topics
Q: How can I track my order?
A: Once your order ships within 1-2 business days, you can track its progress via your confirmation email or by navigating to MY ACCOUNT > ORDER, but please contact us immediately if the package appears lost or stuck in transit.
Q: What is your return policy?
A: Return unused items in original condition within 30 days. Customers cover return shipping—ask us for a discounted label to save on costs! A 15% restocking fee applies to ordering errors. Call/Text 773-993-1765
A: Return unused items in original condition within 30 days. Customers cover return shipping—ask us for a discounted label to save on costs! A 15% restocking fee applies to ordering errors. Call/Text 773-993-1765
Q: Can’t find the product you’re looking for?
A: If a favorite item from a past order isn't showing up on our site, don't worry! We're happy to help you track it down—just give us a call or shoot us a text at 773-993-1765.
A: If a favorite item from a past order isn't showing up on our site, don't worry! We're happy to help you track it down—just give us a call or shoot us a text at 773-993-1765.
Q: How do I register for an account?
A: To create an account, click the ‘My Account’ link in the top right corner of our website and select ‘Create account’. If you are a returning customer, simply log in using your registered email and password.
Q: What are my payment options?
- We accept most major credit cards including Visa, Mastercard, AMEX, and Discover. You may also pay securely via PayPal, Venmo, Apply Pay and Google Pay.
- ACH and Wire transfer may be available for approved Wholesaler purchases.
- We accept most major credit cards including Visa, Mastercard, AMEX, and Discover. You may also pay securely via PayPal, Venmo, Apply Pay and Google Pay.
- ACH and Wire transfer may be available for approved Wholesaler purchases.
Q: Do you offer bulk discounts or wholesale pricing?
A: Yes, we do! If you are interested in buying in bulk, please sign up as Wholesale on our website and submit the form. You can also reach our wholesale team directly by emailing [email protected]. Click to Submit
A: Yes, we do! If you are interested in buying in bulk, please sign up as Wholesale on our website and submit the form. You can also reach our wholesale team directly by emailing [email protected]. Click to Submit
Q: How can I contact Customer Service and what are your operating hours?
A: Contact Us: Call or Text 773-993-1765 | Email [email protected]
Phone Support: 8am–5pm | Office Support: 9am–3pm
A: Contact Us: Call or Text 773-993-1765 | Email [email protected]
Phone Support: 8am–5pm | Office Support: 9am–3pm
Q: Can I change or cancel my order after it's been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. To ensure we can process your request, you must reach out before 1:00 PM on the same day the order is placed. After this cutoff time, orders may already be processed for shipment.
A: If you need to change or cancel your order, please contact us as soon as possible. To ensure we can process your request, you must reach out before 1:00 PM on the same day the order is placed. After this cutoff time, orders may already be processed for shipment.
