Q: How can I track my order?
A: Once your order ships within 1-2 business days, you can track its progress via your confirmation email or by navigating to MY ACCOUNT > ORDER, but please contact us immediately if the package appears lost or stuck in transit.
Q: What is your return policy?
A: Return unused items in original condition within 30 days. Customers cover return shipping—ask us for a discounted label to save on costs! A 15% restocking fee applies to ordering errors. Call/Text 773-993-1765
Q: Can’t find the product you’re looking for?
A: If a favorite item from a past order isn't showing up on our site, don't worry! We're happy to help you track it down—just give us a call or shoot us a text at 773-993-1765.
Q: How do I register for an account?
A: To create an account, click the ‘My Account’ link in the top right corner of our website and select ‘Create account’. If you are a returning customer, simply log in using your registered email and password.
Q: What are my payment options?
A:
- We accept most major credit cards including Visa, Mastercard, AMEX, and Discover. You may also pay securely via PayPal, Venmo, Apply Pay and Google Pay.
- Wholesale & Corporate: ACH and Wire transfers may be available for approved wholesaler purchases.
Q: How can I contact Customer Service and what are your operating hours?
A: Contact Us: Call or Text 773-993-1765 | Email [email protected] Phone Support: 8am–5pm | Office Support: 9am–3pm
Q: Can I change or cancel my order after it's been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. To ensure we can process your request, you must reach out before 1:00 PM on the same day the order is placed. After this cutoff time, orders may already be processed for shipment.
| Shipping and Delivery | Product Information | Account Information |
| Shipping Methods and Options | Disposable Gloves | Sales Tax Charges |
| Where Is My Package? | Pet Waste Bags | Sales Tax Exemption |
| Damaged Packages | Guest Checks & Napkin Bands | Payment Options |
| IL Warehouse Order Pick-Up | ||
