All standard orders submitted before 1pm CST will be shipped out the same business day. Please allow up to one business day of processing for orders after the 1pm cut-off time. Shipping costs are calculated based on weight and destination. Weekend orders are shipped out on the next business day and should arrive in 1-10 business. Gorilla Supply reserves the right to accept or decline any order for any reason regardless of customer’s receipt of an electronic or other form of order information.
UPS shipments arrive on average within 2 days (1-4 days)
PARCLL (USPS) deliveries arrive on average within 4 days (2-7 days)
Gorilla Supply does not ship outside the U.S. and U.S. Territories.
All shipments are blind without the invoice included.
Shipping is not refundable.
Changes and Charges After Shipping
At Gorilla Paper, Inc, we understand that customers may occasionally need to request changes to their order after it has been shipped. While we will make every effort to accommodate such requests, please note that changes after shipping may not always be feasible due to logistical constraints. Eligible changes may include updating delivery addresses or modifying non-essential elements of the order, while ineligible changes include altering essential product features or requesting a different product entirely. In cases where eligible changes can be accommodated, Gorilla Paper reserves the right to charge a fee to cover additional costs incurred. The assessment of change fees will be determined on a case-by-case basis, and customers will be informed of any applicable charges before proceeding. It is the customer's responsibility to communicate changes promptly and provide accurate information.
Pick up Order - IL warehouse
At checkout, customers will have the option to pick up orders that meet the required minimum order purchase of $300. Please allow us up to 5 business hours to prepare your order. You will receive a confirmation email once your order is ready. Orders not picked up within 3 business days will be canceled and charged a standard 15% restocking fee.
Customers can park a truck to our loading dock to load their order or customer must be physically able(or bring their own help) to load their order into their vehicle by hand.